Archive for May, 2016

  • Why build an internal Customer Experience Centre of Excellence?

    How do you keep internal momentum post implementation of Marketing Automation and CRM technologies? Read on to find out more.

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  • Business Case ROI | Datarati

    Using ROI to Support the Business Case for Your Next Customer Experience Initiative

    Calculating Business Case ROI (Return on Investment) is not reserved solely for large transformation projects and management consulting firms.  It’s…

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